Privacy Policy
Last updated: May 31, 2026
This Privacy Policy explains how Braxton Chatman, sole proprietor doing business as Hellovisa (“Hellovisa,” “we,” “us,” or “our”) collects, uses, shares, retains, and protects information when you use the Hellovisa mobile application, website at hellovisa.us, and related services (the “Service”).
Hellovisa helps you organize immigration paperwork, track USCIS cases, store documents, and collaborate with people you invite to a shared packet. We take privacy seriously because you trust us with sensitive personal and immigration-related information.
We do not sell your personal information. We do not sell personal information for profit or other monetary consideration. We do not permit third parties to use or disclose your information (including de-identified, anonymized, or pseudonymized data) for their own purposes without your active consent.
Business Operator
Hellovisa is owned and operated by Braxton Chatman as a sole proprietorship.
Business Name: Hellovisa
Owner/Operator: Braxton Chatman
Contact Email: support@hellovisa.us
Braxton Chatman is the responsible party for the collection, processing, and protection of user data described in this Privacy Policy.
Information We Collect
Depending on how you use the Service, we may collect the categories of information below. We collect only what is reasonably needed to operate features you choose to use.
- Account and identity information — email address, display name, authentication identifiers, language preferences, and account settings.
- Uploaded immigration documents and user-generated content — PDFs, images, and files you store in packets or evidence folders; file names; timestamps; folder structure; notes; messages; and signatures you add in the Service.
- Profile and case organization data — information you enter for form autofill, household members, marriage details, addresses, employment, and similar organizational fields. Some of this may be sensitive (for example, immigration status or family relationships).
- USCIS case tracking data — receipt numbers you submit and case status information returned by USCIS when you request tracking (for example, status titles, history entries, and last-updated timestamps).
- Collaboration data — workspace membership, sharing permissions, invitations, and activity related to shared packets.
- Device and technical information — device type, operating system version, app version, language, crash logs, and diagnostic data needed to operate and secure the Service. We do not collect precise geolocation for advertising.
- Push notification tokens — if you enable notifications, a device token used to deliver alerts you request (for example, case status changes).
- Subscription and billing status — plan status and entitlement data from Apple and our subscription provider. We do not receive your full payment card number from Apple.
- Communications — messages you send to support and correspondence related to your account or privacy requests.
We do not intentionally collect medical records, genetic data, or your device contacts address book. If you upload such information inside documents, it is stored because you chose to upload it.
How We Use Information
We use information to:
- Provide core features: packets, forms, evidence storage, profiles, collaboration, and USCIS status display
- Authenticate you and protect accounts from abuse
- Query USCIS case status on your behalf when you add or refresh a tracked receipt number
- Enable collaboration you authorize with other users you invite
- Process subscriptions and apply plan entitlements
- Send service-related notices (for example, security, account, or case status updates you enable)
- Monitor reliability, fix bugs, and improve performance
- Comply with law and enforce our Terms of Use
We do not use your uploaded documents to train public AI models. If you use in-app assistance features, those features process information you submit in the context of your session to help you work within the Service, as described in the app.
We do not use de-identified, anonymized, or pseudonymized data for third-party marketing or unrelated commercial purposes.
USCIS Data Handling
When you use USCIS case tracking, you provide a USCIS receipt number. We send that receipt number to USCIS through the USCIS Torch API (sandbox or production, depending on our deployment) to retrieve case status information for your account.
What we store: receipt numbers you add, status titles, status history entries, timestamps returned by USCIS, and related metadata needed to display tracking in the app (for example, last refresh time and notification preferences).
What we do not do: we do not file applications with USCIS on your behalf, we do not represent you before USCIS, and we do not sell or license USCIS case data to third parties. USCIS status information is displayed to you and people you authorize in shared workspaces; it is not used for advertising.
USCIS data is stored in our cloud database (Supabase) in the United States. We retain it while you keep a tracked case and until you delete the case or your account, as described in Data Retention and Data Deletion. Status information may become outdated if USCIS systems change or if refresh is delayed; you should verify important information through official USCIS channels.
Document Storage
Documents and account data are stored using cloud infrastructure operated by Supabase (database, authentication, and file storage). Data is transmitted over encrypted connections (HTTPS/TLS). Access to production systems is restricted to personnel and contractors who need it to operate the Service.
You control who can access a shared packet through sharing and workspace permissions you configure. You are responsible for inviting only people you trust.
Third-Party Service Providers
We work with service providers that help us run the Service, including:
- Supabase — hosting, database, authentication, file storage, and server-side functions
- RevenueCat — subscription and purchase status management for App Store billing
- Google AdMob — advertising to Free plan users in the mobile app (see Advertising)
- Apple — app distribution and payment processing for subscriptions
- Expo / Apple Push Notification service — delivery of push notifications you enable
These providers process data on our behalf for the purposes described in this Policy. They are contractually required to protect information and may not use your personal information for their own marketing purposes without your active consent. Third parties are prohibited from using or disclosing your information (including de-identified, anonymized, or pseudonymized data) for unrelated purposes without your active consent.
Advertising (Free Plan)
The HelloVisa mobile app may show advertisements to users on the Free plan through Google AdMob. HelloVisa Plus subscribers do not receive in-app advertisements.
Ads appear only in limited Free-tier experiences: when you open a USCIS PDF form in your packet and when you manually refresh a tracked USCIS case on the case detail screen. Ads do not appear in evidence uploads, packet messages, collaboration, settings, profile, or subscription screens.
When an ad is shown, Google AdMob may collect or receive information needed to deliver and measure ads, prevent fraud, and improve ad quality. This may include device identifiers, IP address, app interaction and ad interaction data, coarse device and app information, and similar technical data. Google's use of this information is governed by Google's policies, not ours.
- Google Privacy Policy
- Google AdMob & advertising technologies (AdMob documentation)
- Google Ad Settings (My Ad Center)
- Google Ads personalization settings
You can upgrade to HelloVisa Plus to remove in-app ads. We may also disable ads globally through server configuration without requiring an app update.
Data Retention
We retain information while your account is active and as needed to provide the Service you use.
- Active accounts — account data, documents, and tracked cases are kept until you delete them or close your account.
- Dormant accounts — if you do not sign in for 24 consecutive months, we may email you at your account address. If you do not respond or sign in within 60 days after that notice, we may delete or de-identify personal information associated with the dormant account, except where retention is required by law.
- After deletion requests — see Data Deletion for timelines. Certain records may be retained for a limited period to comply with legal obligations, resolve disputes, enforce agreements, and maintain security backups.
- Backups — backup copies may persist for up to 90 days after deletion from active systems before they are overwritten according to our provider's schedules.
Data Deletion
You can request permanent deletion of your account and associated personal data using either method below:
- In the app — Profile → Delete account (type DELETE to confirm, then confirm in the final dialog). This starts permanent deletion of your account data in our systems.
- By email — send a request from your registered email address to support@hellovisa.us with the subject line “Account deletion request.”
Timeline: after we verify your request, we delete or de-identify personal information in active production systems within 30 days. Backup systems may take up to an additional 90 days to purge. We will confirm by email when deletion is complete, unless we are legally required to retain specific records.
Deleting your account removes packets you own, documents you stored, tracked USCIS cases, and profile data tied to your user ID. Content in shared workspaces created by other members may remain until they delete it. If you are the only owner of a shared packet, deletion removes that packet for all members.
Deleting the app from your device does not delete your cloud account or data. Cancel subscriptions separately in Apple ID settings if applicable.
Your Privacy Rights
Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to certain processing. You may also have the right to opt out of the sale or sharing of personal information — Braxton Chatman, operating as Hellovisa, does not sell personal information.
To exercise rights, contact support@hellovisa.us. We may need to verify your identity before fulfilling a request. We will respond within the time required by applicable law (for example, 45 days under the California Consumer Privacy Act, with a possible 45-day extension where permitted).
California residents (CCPA/CPRA): you may request access to categories of personal information collected, deletion, and correction. We do not sell or share personal information for cross-context behavioral advertising. You may designate an authorized agent with written permission. We will not discriminate against you for exercising privacy rights.
Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse, including:
- Encryption in transit (HTTPS/TLS) for data sent between your device and our servers
- Access controls limiting production access to personnel and contractors who need it
- Authentication and workspace permission controls for shared packets
- Monitoring and logging designed to detect abuse and operational issues
No method of transmission or storage is 100% secure. You should use a strong password, enable device security features, and avoid sharing account credentials.
Breach Notifications
If we become aware of a security incident that compromises your personal information, we will investigate promptly, take steps to contain and remediate the incident, and notify you without unreasonable delay when required by law or when the incident poses a significant risk to your rights.
Notifications may be sent by email to your registered address and/or through an in-app notice. Where appropriate, we will describe what happened, what information was involved, what we are doing in response, and steps you may take to protect yourself (for example, changing your password or monitoring official USCIS communications).
Business Transfer / Acquisition
If the business operating Hellovisa is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of business assets, your information may be transferred as part of that transaction.
We will notify you by email and/or in-app notice before your information is transferred and becomes subject to a different privacy policy. The acquiring organization must either (a) honor this Privacy Policy for your existing data, or (b) offer you a choice to delete your account and data or export your documents before the new policy applies.
If we cease operations, we will provide reasonable notice and an opportunity to download or delete your data before shutdown where feasible.
Children's Privacy
The Service is not directed to children under 13 (or under 16 in certain jurisdictions), and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
International Data Transfers
Hellovisa is operated from the United States by Braxton Chatman. If you access the Service from outside the United States, your information may be processed and stored in the United States and other countries where our service providers operate. Those countries may have different data protection laws than your home country.
Where required, we rely on appropriate safeguards for cross-border transfers as permitted by applicable law (for example, standard contractual clauses or equivalent mechanisms offered by our providers).
Change Notifications
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last updated” date.
If we make material changes, we will notify you by email and/or through an in-app notice and provide a plain-language summary of what changed. Where required by law or for significant changes, we will ask for your active consent (for example, by requiring you to acknowledge the updated policy) before you continue using the Service. If you do not agree, you may delete your account as described in Data Deletion.
Contact Information
For privacy questions, rights requests, or account deletion, contact us at support@hellovisa.us. Please include enough information for us to verify your account and understand your request.